REIGN FAQ
Q: How can I place an order on your luxury and art piece e-shop?
A: Placing an order on our luxury and art piece e-shop is easy. Simply browse through our collection, select the item you desire, and add it to your cart. Then proceed to the checkout page, where you will provide your contact and shipping information. Finally, choose the option for offline pickup at our designated location in Hong Kong, and complete the payment process.
Q: Where is your offline pickup location in Hong Kong?
A: Our offline pickup location is situated in a premium shopping mall in Hong Kong, including our Reign Retail Store at K11 Musea Mall, Element Mall and Central Landmark Prince’s Mall. Once you have completed your online order, you will receive detailed instructions on the exact location and how to collect your purchased luxury or art piece.
Q: Can I schedule a specific time for offline pickup?
A: Yes, you can schedule a specific time for offline pickup at our designated location. After placing your order, you will be contacted by our customer service team to arrange a convenient pickup time that works for you.
Q: What forms of payment do you accept for online orders?
A: We accept various forms of payment for online orders, including major credit cards, debit cards, and digital payment methods. You can select your preferred payment option during the checkout process.
Q: Is it possible to cancel or modify an order after it has been placed?
A: Unfortunately, we are unable to cancel or modify an order once it has been placed. We recommend carefully reviewing your order before completing the checkout process to ensure accuracy.
Q: Can someone else pick up my order on my behalf?
A: Yes, someone else can pick up your order on your behalf. However, they will need to present a valid authorization letter from you, along with a copy of your identification document, at the pickup location. This is to ensure the security and accuracy of the pickup process.
Q: What should I bring when picking up my order?
A: When picking up your order, please bring a copy of your order confirmation (either printed or on your mobile device) and a valid identification document matching the name on the order. This will help us verify your identity and ensure a smooth pickup process.
Q: Is there a deadline for picking up my order?
A: Yes, there is a designated timeframe for picking up your order. This timeframe will be communicated to you after you have placed your order. It is important to pick up your order within the specified timeframe to ensure its availability.
Q: What should I do if I encounter any issues with my order during the pickup process?
A: If you encounter any issues with your order during the pickup process, please contact our customer service immediately. We will do our best to assist you and resolve any concerns or problems you may have.
Q: Are the products on your e-shop authentic?
A: Yes, all the products available on our e-shop are guaranteed to be authentic. We work closely with reputable brands and artists to ensure that our customers receive genuine luxury and art pieces.
Q: Can I get assistance or guidance in selecting a luxury or art piece?
A: Absolutely! Our customer service team is available to assist you with any questions or guidance you may need in selecting a luxury or art piece. Feel free to reach out to us via email or phone, and we will be happy to help you make the right choice.